Customers can buy tickets in diffrent ways:
Passengers are required to keep tickets and luggage coupons during the entire journey and show them to an authorized employee upon request.
In that case the passenger is obliged to buy new one.
Passengers are advised to prebook the seat. Otherwise they risk not to have one.
Customers can book the seat at bus terminals or authorized sales offices. Please note that by bookin the tickets online is performed booking for departure and return, in case of return ticket.
The deadline for booking transport services depends on the final destination of the trip. Preferred booking of 4 days before the trip, and the deadline 24 hours prior to travel.
Reservation for particular seat is not possible. However, our staff will try to meet customer's wishes.
If you would like to buy a ticket online, the seat reservation is automatically made, even for both ways in case of return ticket (ticket with open return excluded). We charge a booking fee of min. 5 HRK or 5% on each ticket (Max fee = 20 HRK).
Seat booking online without having a ticket booked online is still not possible.
Yes, regardless of whether it is a departure or return direction. In the case of open return, if a customer did not set a return date, it is necessary to make journey reservation.
Yes. Otherwise the customer will be charged for another ticket on board.
Ticket with return trip is valid 6 months, with exception if it si booked online. If there is established date of return trip, then it is valid just on that date. Open return; this online ticket has an open date for the return drive. Validity of the open return ticket may vary, and typically it has a length of 60-90 days.
Please read Terms of Online Sale.
Return ticket does not have established date of return trip, except the online ticket. It is advised to make reservation for return trip. Otherwise, customer risks of not boarding in the coach due to lack of free seats. Please read the question number 2.
In case of online tickets, if there is established date of trip, then it is valid just on that date. Open return; this online ticket has an open date for the return drive and customer needs to make reservation for return trip. Please read Terms of Online Sale.
In the case of lower prices additional charge will take place on board, while in the case of higher prices customers are refered to send a written request with enclosed ticket to info@croatiabus.hr .
Fares published on www.croatiabus.hr include just the ticket price. That would be the fare for the tickets purchased on the bus.
The tickets buyable online are subject to booking fee at min 5 kn or 5% per ticket.
A the larger bus stations you might have to pay a bus station and reservation fee; prices vary but it is usually around 5-10 Kuna (0.65-1.30 Euro). If you are carrying luggage for the hold, you will have to pay a fee to the bus driver, for a regular suitcase on a national bus line the price is about 5-10 Kuna (0.65-1.30 Euro). On a internatioanal bus line it depends on the line.
If You want to purchase ticket at Tisak, then there will be reservation fee charged.
If You wish to cancel the ticket you are entitled to a refund under following conditions:
If the customer neither uses his/her ticket on the date of travel, nor cancels it within the provided minimum deadlines, thereby losing the right to a partial refund, the carrier shall not accept the refund request.
Passengers are not entitled to a refund for the booking fee.
All requests with enclosed tickets shall be submitted in writing, exclusively by e-mail, for the purpose of recording the exact time of cancellation or trip changes. E-mail address for refunds: info@croatiabus.hr.
If you used a travel in one direction and want to give up the return, on the provison that the return travel date has not passed, then please read the answer from previous question. Refund will be based on the difference of the amount paid for a return ticket and the cost of a one-way ticket.
Transport of luggage is generally limited to two pieces per person. (regular size: length (55 cm) – width (25 cm) – height (max. 100 cm)).
Hand luggage that can be stored in a place foreseen for it above passenger’s head or below the front seat, is transported free of charge.
A dispatching fee is charged for transportation of luggage. The fee is paid in cash before boarding a bus and the amount is marked on the numbered luggage tag.
Hand luggage that can be stored in a place foreseen for it above passenger’s head or below the front seat, is transported free of charge.
Tranport of pets is now allowed, only specially trained guide dogs accompanying blind persons as passengers.
It depends on the route and the time of the year you are travelling. In the main season, July and August, bringing a bike is generally not possible, at other times of the year, bringing a bike is normally possible, but to be sure, we advice you to contact us at least 48 hours prior to bus departure, to get our confirmation. Should the transport be confirmed, then it is subject to a charge up to the amount of 40 kn on domestic lines.
In case of lost or damaged luggage, or personal things onboard, please contact us on info@croatiabus.hr with short description when and where it happened. Enquiry must be delivered eight days the latest from the day of the trip, otherwise it won't be subject for consideration. In case of lost luggage (in the storage) also please attach a luggage coupon as a proof of paid fee for transportation of luggage. Your will be informed on results of investigation.
Most often these are discounts on return travel tickets and for children, students and pensioners. Discounts do not accumulate.
Please look at Special offer.
Discount do not accumulate, except in case of return travel ticket.
If more people want to travel with the same bus, please contact us to check the availability of the preferred departure and set the group ticket price. Only for the groups with more then 10 people.
Children and minors younger than 16 are transported only with a certified approval by a parent/guardian, and only if they travel accompanied by an adult. Minors aged 16 and over may travel alone, but they also must possess a certified approval by a parent/guardian. Please take into account national provisions of certain countries through which the line is passing.
R1 receipts can be obtained by sending copy of ticket and/or luggage coupon and by enclosing personal or company information (name, address and VAT ID) to info@croatiabus.hr. R1 will be delivered to the address of the company or person.
Having purchased a ticket, the customer accepts that minor changes in the timetable, e.g. in cases of delays due to traffic or other circumstances not caused by negligence of the carrier, might occur. In case of late departure or full bus, the carrier might re-book customer to a later departure if such is available within a reasonable time frame from the original scheduled departure time.
In case of delay on departure/arrival time, please contact our nearest operations office for more information. During high tourist season, delays may occur, especially on weekends, so in that case it is necessary to contact nearest operations office (that has current information on the movement of the bus line).
Zagreb, Karlovac:
+385 (0) 91 6113 073
Pula, Umag, Poreč, Opatija, Rijeka, Novi Vinodolski, Crikvenica, Labin, Delnice:
+385 (0)91 2181 655
Vukovar, Slatina, Vinkovci, Županja, Slavonski Brod, Požega, Nova Gradiška, Đakovo, Osijek, Virovitica
+385 (0)91 6675 895, +385 (0)98 392 553
Koprivnica, Varaždin, Novi Marof, Čakovec:
+385 (0)91 2181 650
Dubrovnik, Metković, Ploče:
+385 (0)95 8644 830
Zadar, Biograd na Moru, Vodice, Šibenik, Trogir, Split, Makarska:
+385 (0)91 2181 456
It is in the interest of passengers to submit a complaint in writing within 8 days from the date of the trip to e-mail: pravna.sluzba@croatiabus.hr . Upon expiry of the deadline of 8 days, after the completion of a trip foreseen by the contract, the complaint can be recognized only if passenger was prevented from submitting it within the given deadline by reasons out of his/her control. The claims due to possible faults in the performance of transportation services become obsolete 8 days after completion of the trip. The carrier is obligated to deliver a response within 30 days from the date of receiving the complaint.